Troubleshooting
Status:
Two lights indicate the device operational status:
| Lights | Module condition | Explanation |
| Status light OFF and power supply light ON | Prerun mode | Module ready to begin an analysis. |
| Green status light | Run mode | Module performing an analysis. |
| Yellow status light | No-ready mode | Module waiting for a specific condition to be reached or completed. |
| Red status light | Error mode | An error has occurred during analysis. See the status display of the user interface to find the cause. |
| Blinking status light | Resident mode | Module is being updated |
| Fast blinking status light | Low-level error mode | Module must be rebooted / cold-started. A firmware update may be needed. If problem persists, replace Main Board or contact Moyo Scientific Service. |
Error messages:
Whenever an error occurs in the system, it will propagate through the CAN bus or APG remote cable. Depending on whether it occurred during a method run or not, the other modules will be informed and stopped, or will remain idle waiting for the system to be ready again.
General errors
The following is a list of errors regarding all HPLC modules:
| Message | Probable causes | Suggested actions |
| 0062 – Timeout |
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| 0063 – Shutdown |
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| 0070 – Remote Timeout |
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| 0071 – Lost CAN Partner / Synchronisation lost |
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| 0064 – Leak |
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| 0083 – Leak sensor open |
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Contact Moyo Scientific Service. |
| 0082 – Leak sensor short |
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Contact Moyo Scientific Service. |
| 0081 – Compensation sensor open | Defective Main Board | Contact Moyo Scientific Service. |
| 0080 – Compensation sensor short | Defective Main Board | Contact Moyo Scientific Service. |
| 0068 – Fan failed |
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Contact Moyo Scientific Service. |
| 0205 – Open cover |
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| Cover violation |
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Thermostat related errors
The following is a list of thermostat specific errors:
| Message | Probable causes | Suggested actions |
| Left / Right fan failed |
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| Left / Right temperature timeout |
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| Defective temperature sensor 0: left column. 1: left heatsink. 2: right column. 3: right heatsink. 4: ambient-correction sensor (located on left flex board). |
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| Heater profile 0: left heater 2: right heater |
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| Valve failed 0: failed to switch to the position where ports 1 and 2 are connected. 1: failed to switch to the position where ports 1 and 6 are connected. |
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| Column temperature 0: left heater 2: right heater |
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| Heatsink temperature 0: left heater 2: right heater |
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| Defective eater circuit | Defective CCM board. | Exchange the CCM board. |
