Troubleshooting
Status:
Two lights indicate the device operational status:
Lights | Module condition | Explanation |
Status light OFF and power supply light ON | Prerun mode | Module ready to begin an analysis. |
Green status light | Run mode | Module performing an analysis. |
Yellow status light | No-ready mode | Module waiting for a specific condition to be reached or completed. |
Red status light | Error mode | An error has occurred during analysis. See the status display of the user interface to find the cause. |
Blinking status light | Resident mode | Module is being updated |
Fast blinking status light | Low-level error mode | Module must be rebooted / cold-started. A firmware update may be needed. If problem persists, replace Main Board or contact Moyo Scientific Service. |
Error messages:
Whenever an error occurs in the system, it will propagate through the CAN bus or APG remote cable. Depending on whether it occurred during a method run or not, the other modules will be informed and stopped, or will remain idle waiting for the system to be ready again.
General errors
The following is a list of errors regarding all HPLC modules:
Message | Probable cause | Suggested actions |
0062 – Timeout |
|
|
0063 – Shutdown |
|
|
0070 – Remote Timeout |
|
|
0071 – Lost CAN Partner |
|
|
0064 – Leak |
|
|
0083 – Leak sensor open |
|
Contact Moyo Scientific Service. |
0082 – Leak sensor short |
|
Contact Moyo Scientific Service. |
0081 – Compensation sensor open | Defective Main Board | Contact Moyo Scientific Service. |
0080 – Compensation sensor short | Defective Main Board | Contact Moyo Scientific Service. |
0068 – Fan failed |
|
Contact Moyo Scientific Service. |
0205 – Open cover |
|
|
Cover violation |
|
|
Detector related errors
The following is a list of detector specific errors:
Message | Probable cause | Suggested actions |
Visible lamp current |
|
|
Visible lamp voltage |
|
|
Calibration values invalid |
|
|
Wavelength recalibration lost |
|
|
Diode current leakage |
|
|
Holmium oxide test failed |
|
|
UV lamp current |
|
|
UV lamp voltage |
|
|
UV Ignition failed |
|
|
UV heater current |
|
|
Illegal value from temperature sensor mounted on the fan assembly |
|
|
Illegal value from air inlet temperature sensor |
|
|
Heater failed |
|
|
Heater power at limit 0 means upper power limit hit (excessive ambient temperature drop). 1 means lower power limit hit (excessive ambient temperature increase). |
Ambient conditions have changed too much during the run, so that optimum results may not be guaranteed. |
|